In case you’ve ordered a web hosting package and you have some questions connected with a particular feature/function, or in case you’ve bumped into some complication and you require support, you should be able to get in touch with the respective tech support team. All hosting providers use a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, because the easiest way to handle an issue most often is to open a ticket. This type of correspondence makes the replies sent by both sides easy to track and enables the customer care team representatives to escalate the case in case, for instance, an administrator needs to interfere. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you’ll have to have at least two different accounts to touch base with the help desk staff and to actually manage the hosting space. Non-stop switching from one account to the other can often be a headache, not to mention the fact that it takes quite a lot of time for most web hosting companies to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
Our shared hosting services
come bundled with an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in the same location – invoices, web files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can post a ticket with a few mouse clicks without needing to log out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you solve any specific issue even before you send a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated services
, was built with the idea that you should be able to manage everything associated with your semi-dedicated server account from one place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or experience a complication, you can contact our technical support engineers instantaneously without having to go to a totally different interface. You can browse your files or check different account settings whilst submitting a new ticket or reading the response to an older one. If you’ve got a huge number of tickets and you want to find a given one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in less than one hour irrespective of the essence of your enquiry or problem.