A live chat is among the many methods of communication provided by some web hosting companies as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is faster than a support ticket and it makes it less likely to misunderstand or misspell something as compared to a call with an agent. Furthermore, if the problem that you have requires some time to be examined and resolved, you are able to do something else at the same time rather than just waiting, as you would have to do if you call. You can also employ a live chat support service completely free provided that you have world wide web access even if your hosting provider is based in another country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
We supply a live chat assistance service for all shared hosting services that we offer and we're able to support you with almost everything live. In case you do not have an account with us yet, we are able to give you more information about the plans in order to help you to pick the most suitable plan. In case you are an active customer, we are able to help you with any billing or general issue and also with lots of common technical matters, for instance an e-mail address installation in a desktop email client. In case you cannot phone us for whatever reason or you are in a country where we don't have a local phone number, the live chat will be the best option to contact us. Of course, some issues need additional time to examine and test, so you'll have to open a ticket to our technicians, but nonetheless, we can save your time and assist you with various problems on the chat.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we offer with all of our Linux semi-dedicated services, you're able to find the answers for any questions you have or have lots of troubles resolved quickly. Our chat service is online every day, therefore you're able to speak to a representative even on holidays and weekends. In the event that you are not sure which plan is better for your web sites or if our cutting-edge cloud hosting platform matches some system requirements, you may come on our live chat before you purchase anything. If you're a present customer, you will be able to find more information about billing issues, account settings and a number of common tech troubles you may encounter, for instance if you are unable to set up an e-mail account in a client on your computer system. The live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.