If you ever encounter a problem with your site and are incapable of tackling it, ask the web hosting company’s client care team to help you bring the site back online. A quick resolution would be best, but a lot of hosting companies answer within 24 hours or even more, all the more so if you’re working with a hosting reseller. Even if your problem can be solved quickly, your site may not function correctly or may not be reachable at all for a lengthy period of time, so you may lose prospective clients since it is highly unlikely that anyone would eagerly revisit an inoperational website. This is why, you should make certain not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely fashion. If a web application update does not go as planned or you delete something by chance, for instance, the site must be restored promptly in order to avoid prolonged unavailability.
One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting services and you’ve got an inquiry or confront some challenge, you can touch base with us 24x7x365 by opening a support ticket or by writing an email and we will make sure that you receive a reply in less than an hour. If the issue can be resolved, we will do it before we respond to you, while in case there is something that you need to do on your end, we’ll supply you with all the needed info – what settings to check, what workable solutions to try out, and so on. Normally, you’ll get a reply within thirty minutes max, which implies that waiting around for hours on end or even for more than a day to receive support is something out of the question. Our 60-minute response guarantee is valid for any query that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our lightning-fast support services. You’ll obtain a reply to any trouble ticket opened via the web hosting Control Panel or email sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes considerably less time to explore and eliminate a problem. We’ll provide you with more info if the solution involves something that has to be done on your end. If you touch base with us during holidays or weekends, the response time will be precisely the same and since our support team will be at your disposal day and night, you’ll get instant assistance for virtually any technical, billing or general issue no matter what time of day or night it is.