Although this isn't the most importantfactor to distinguish a reliable shared hosting company from a bad one or a reseller from a real provider, having the option to call and communicate with a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with someone whenever you're in need of assistance. The phone support for website hosting services may vary from general to professional, so the problems that can be resolved with a call differ depending on the particular provider. Usually, these issues are more basic and feature billing or 1st level technical issues since more difficult matters often need a support ticket where both you and the system administrators can track the proceedings with a given issue. However, having the option to call your service provider can save you lots of time and efforts for the numerous small things that will eventually appear at the time you manage your web hosting account.
Phone Support in Shared Hosting
If you choose to use one of our shared hosting services, you can get in touch with our customer support crew over the telephone for 14 hrs per day. We will assist you in choosing the most suitable plan for your web sites as we realize that it is better to discuss this kind of matters with a live person. If you already own an account, we will help you with all sales/billing questions and general matters, even with some technical situations which do not need too much time or escalation to an administrator since it will be more convenient to open a support ticket for time-consuming matters so as to have the correspondence in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server package that we provide. As some issues are more difficult and time-consuming, you will have to open a ticket if you come across such a problem, but for all your general, billing or minor tech issues you can always phone us and we'll help you without delay in order to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your internet sites on our cutting-edge cloud platform or you can get any other general info about our semi-dedicated services. We have local phone numbers in the United States of America, the United Kingdom and Australia plus a global number, so you can call the one which is closer to your location.