The availability of the customer and tech support that a shared hosting company provides can tell you a lot about the services they provide too. In the event that you are allowed to use just email messages and / or tickets, you have almost certainly found a reseller not the website hosting supplier. If this is the case, you'll have to wait for several days to get a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the true web hosting company for additional assistance. When the provider provides you with various ways of communication with short response time available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you will get timely assistance and top-notch support since they'll have instant access to the servers where your account is. No matter what the issue - sales or technical, it is always better to have the option to get in touch with your website hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
All of our shared hosting services
come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting solutions well before you make an order or you are an existing client and you have any question or some difficulty, you are able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - several phone lines around the globe for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any issues that require additional time to analyze and take care of. In contrast to various other web hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of only one hour, which means that whatever the issue is, it will be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you aquire a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and common queries. Our representatives can assist you to choose the best plan or give you info about our servers, so as to check whether the system requirements for your web sites are met. If you're a current customer, you will also be able to get in touch with us through electronic mail or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that whenever you employ these two methods of correspondence, you will get a reply within less than an hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other companies, even big ones, you are able to compare the reply time considering that it ordinarily takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Web Hosting
With our VPS web hosting services
, you'll never have to wait for more than an hour to get support for any type of difficulty that you may have regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets that you open from your billing Control Panel or email messages that you send to our technical support team. Furthermore, we have local phone numbers in a couple of countries worldwide as well as a live chat service where we will help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so regardless what your question or issue is, there's always somebody to help you out right away. In the event that you need assistance with third-party software, which you cannot install or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server
plans that we provide come with 24/7 support through various means of communication and with a one-hour max reply time guarantee. In case you want to find out more about the plans or you have any kind of general or billing questions, you're able to phone one of the local numbers we have around the globe or you may use our live chat support and speak to a live representative. For entirely technical difficulties which need assistance from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to track a specific problem. The response time for them rarely exceeds 30 mins, therefore you can forget all about having to wait for a whole day so as to receive help. Our support service is available for any server-related issues, which includes the pre-installed software. In the event that you need help with third-party applications, you can consider adding the Managed Services upgrade that we provide for all plans.