A 60–Minute Response Time Guarantee
All your assistance requests will be attended to in maximum 60 min after the support ticket or e–mail has been submitted. If your issue requires further assistance from a sysadmin, we will forward the ticket or the email to the person on duty, in a timely manner then leave a note to let you know that more time will be needed for arriving at the optimal solution. And if you take advantage of our Optional Managed Services package, all of the server administration services included there will be completed whenever you choose.
A Premium Customer Service
We will be online for you 24/7/365 to answer any questions that you may have with regard to our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need assistance handling server admin procedures, you can make use of our Optional Managed Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Area
Our Web Site Control Panel is preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather handy integrated knowledge base that will guide you step by step on all the operations that you can perform. Most educational articles have video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.