Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center built into our Web Site Control Panel features a selection of help articles and frequently asked questions. Aimed towards solving any common problem that you might run into, they are written by our support team of proficient techs.

  • Top quality support service

  • Tutorial Video Clips

  • We have prepared a collection of educational video tutorials that visually show how you can sort out a typical problem connected to your shared hosting services account. You can find the training videos in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 help desk support service and feature a 1–hour support ticket response time guarantee. Our well–trained support engineers will be available 24–7 and will remedy any issue that you might run into within less than sixty minutes after the tech support ticket submission. In the majority of cases, an answer will be given to you in less than 20 minutes.