Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Warranty

  • Our customer assistance Department is working 24/7 to reply to each of your assistance needs. Each ticket you post to us is going to be replied to within less than sixty minutes. If your problem calls for help from an admin, we are going to address the ticket to the technician in charge and will notify you that the case will soon be resolved.

  • Top quality support service

  • Top–class Technical Help Service

  • We’ll be on line for you day and night to provide you with guidance and tech support as well as to aid you with any issue that you could stumble upon when working with your virtual server. We can aid you with all pre–configured apps, such as your Operating System, server administration panel (with respect to the VPS type) and the Web Site Control Panel designed entirely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Web Site Control Panel that is offered at no cost with your VPS gives an internal collection of articles. You can find a number of exhaustive how–to articles and a number of step by step video training materials that demonstrate all the normal site managing tasks. You can obtain them by clicking the Help or Video keys in the upper right side of each Control Panel section.